How to Order
Ordering with Stilla is straightforward. Whether you prefer to pay a deposit or in full upfront, our process is designed to keep things clear and on schedule. From confirming your dispatch date through to delivery and installation. Here's what to expect.
- You can place your order online, over the phone, via email or at our display centres.
- Pay a 20% deposit to secure your place in our production schedule, or pay your balance in full at the time of ordering.
- Deposits are refundable only if your order hasn't been packed, which is generally 2 to 3 days prior to your Scheduled Dispatch Date.
- Deposit option is only available for sheds over $4000 in value.
- Within 48hrs you will get a call and email confirming your SDD (Scheduled Dispatch Date) and when your balance payment is due (if applicable)
- Your remaining balance is due before your order is dispatched.
- If payment is delayed, dispatch and installation may need to be rescheduled.
Once your final payment is received:
- Your order is dispatched as scheduled
- Installation takes place as arranged (if applicable)
If needed, you can request to adjust your dispatch date to suit your schedule.
Current dispatch timeframes (Last updated 19/06/26):
- Painted Designer Studios: 4 weeks
- All other products: 1 week
All goods are shipped from the Stilla manufacturing site in Brisbane. Please add the following transit times to your dispatch date to estimate your approximate delivery date:
- Brisbane: 2–3 days
- Sydney: 2–3 days
- Melbourne: 3–4 days
- Canberra: 3–4 days
- Adelaide: 4–5 days
- North Queensland: 4–5 days
- Perth: 6–7 days
- Tasmania: 11–15 days
Please note that where installation has been selected, delivery timing may be adjusted to align with the scheduled installation date.
